
Sprecher*innen:
Climb the Ranking Ladder: How LLM and Human Evaluation Boost Trustpilot's Review Ranking Improvement
Datum:
Dienstag, 18. November 2025
Zeit:
14:20
Summary:
Trustpilot enhanced the ranking of reviews on business profile pages using LADDER, a method that employs LLMs for the efficient annotation of data and the training of a point-wise LTR algorithm. This approach increased the relevance of the top four reviews, reducing ‚See all reviews‘ clicks by 5% and improving the user experience. Attendees will learn how to use LLMs to scale ranking data annotation efficiently and validate LTR models. We will discuss the results and provide actionable insights for improving ranking systems.