The Railroad Of Satisfaction Measurement At Scale
Montag, 16. November 2020
While most companies use NPS scores to measure customer satisfaction, the presentation will display shortcomings of such an approach and offer solution to measuring customer satisfaction across different channels, which exaplains both satisfaction level and reasoning behind it. Then also showing how the capability has been built up in a client project (pharma industry) and how the capability has built-in features to improve further.